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Terms and Conditions

All Bookings

The terms and conditions detailed below apply to all bookings whether made online at blackpoolresorthotel.com or by a third party, telephone or in-person. All rates are subject to availability, all bookings are taken at the discretion of The Blackpool Resort Hotel Blackpool. The Hotel has a minimum age requirement of 18 years old for booking a hotel room. If you arrive at the hotel and are under 18 years of age you will not be permitted to stay alone. We may require photo ID as proof of age.

Payment Terms for bookings

Advance Purchase Rates


Full payment is required at the time of booking. The payment is strictly non-refundable and non-transferable.
Payments by: Visa Debit/Delta, Visa Credit and Mastercard occur no charge.
Please note that we use 3D secure on our website for your own protection.


Flexible Rates


First Night rate is payable as non-refundable deposit. We do take card details to guarantee your booking total value and charge your card to the value of your first night of your booking. You may cancel without additional charges until midnight two days prior to arrival , your first night non refundable deposit will be retained. You will be charged the full rate if you fail to attend on your arrival day and your booking will be cancelled the day after arrival date. 


Chip and Pin Policy


To help prevent credit card fraud and identity theft, we operate a Chip and Pin policy for all payments. If you have pre-paid for your booking, then a £1.00 pre-authorisation will be taken on a card in the booking name and the card must be verified with your PIN number. If you have no card, then you are required to pay in full in cash and the card used to make the booking will be refunded.

Check In/Check Out

Check-in is from 3.00pm and check out is 11:00 am. If you haven’t prepaid and plan to arrive after 3pm, please advise the hotel. Failure to notify of late arrival may result in your room being resold, and our cancellation terms will apply. Please note early / late check ins are available but are subject to availability and fees apply.

Smoking Policy

The hotel is non-smoking and penalty fees will be applied if you smoke in the hotel. There are designated smoking areas within the hotel grounds.

Parking – on-site

There is limited parking available, subject to availability and subject to additional costs. Pre-booking is advisable at the time of booking.

Privacy Policy

The Blackpool Resort Hotel will not pass your personal details to any third-party companies.

Behaviour

If you or any member of your party is considered likely to cause offence, danger, damage or distress to others we always reserve the right to cancel or terminate your holiday completely. If this situation arises our responsibility under the contract will cease and we will be under no obligation to cover expenses incurred nor shall we consider any claims for compensation or refunds.

Feedback

Should you have any feedback/issues regarding your accommodation, please report it immediately to reception for the hotel staff to rectify. If you feel the issue reported has not been fully rectified, please ask to speak to a senior hotel manager who will endeavour to help you and rectify any problems.

All complaints must be received in writing by letter or email within 28 days of returning from your holiday for the issues to be fully investigated. We aim to reply to any complaints in writing within 14 days of receipt of the letter or email of complaint, however sometimes it may take longer as we await a response from our service suppliers. We are unable to investigate any issues if they have not been reported to the hotel management during your stay.

Coronavirus

We require immediate notification if you or anyone staying with you or on a reservation you have booked is self-isolating or should be self-isolating in line with Government guidelines. In any circumstances, Blackpool Resort reserves the right to cancel any reservations, before or during your stay, if it is for the purpose of self-isolation.

When making a reservation at any of our accommodation, please ensure that you are complying with national as well as local government guidelines of the destination. This can include but is not limited to restrictions on maximum group sizes, mixing of households and the purpose of your stay.

Payment Terms and Conditions 

Confirmation of Payment

Your booking invoice will be sent to you once payment has been processed, at which time all terms and conditions come into immediate effect. If you have requested a copy by email, you should receive this within 24 hours. If you have booked by telephone and have requested your booking confirmation be sent by post, you should receive this within five working days. It is the customer’s responsibility to ensure they have received their booking confirmation and reviewed that all the information provided is correct (guests names, room allocation, meals etc).

If you have not received your booking confirmation within the times stated above, please contact the Hotel so we can arrange for a duplicate copy to be sent to you.


Prices and availability are correct at time of going to press although we reserve the right to change any prices online or in our brochure at any time without prior notification. If the price of your stay is to increase or decrease after you have booked, your holiday cost will be unaffected; No refunds will be given if it is discounted later.

Child Prices

The Blackpool Resort Hotel will charge child prices based on children aged 2 – 12 years of age when sharing with 2 full paying adults. Therefore, we will charge two adult prices if there are only 1 adult and 1 child sharing a bedroom.

Online Bookings

The Blackpool Resort Hotel accept your booking in good faith that you have read and understood the booking conditions during the booking process. As per the above information regarding child prices, if you are to select the incorrect number of adult and child prices (with child prices being based on sharing with two adults), your booking will be updated with the correct price information when it is processed by our staff who will endeavour to contact you to make you aware of the issue.

Special Requirements or Requests 

Our Chefs will, where possible endeavour to provide dietary requirements within reason, but please note this is not always possible unless prearranged and agreed prior to arrival. Unfortunately, some rooms in the Blackpool Resort Hotel are not suitable for guests confined to a wheelchair.


We do accept requests for guests with walking difficulties, such as ground and low floor bedrooms and will always endeavour to meet individual requests, however, on occasions this may not always be possible. Please note, although customers can request a room type for their stay, we cannot guarantee the room number.

Cancellation by The Blackpool Resort Blackpool

Very occasionally, we may have to cancel your booking. We will tell you as soon as possible and offer you alternative accommodation of the same standard, or higher, or offer a full refund. We regret we cannot pay compensation or any reimbursement of any expenses or costs you may incur because of any such cancellation or change.

Advance Purchase Rates (non-refundable)

In the event of having to cancel, 100% of the monies paid to secure the booking will be retained.

Flexible Rates

You may cancel, with no further charge above the deposit, until midnight the day prior to arrival.
You will be charged the total rate if you fail to cancel prior and fail to arrive.

Cancellation by You

Please ensure that all members of your party have private holiday insurance to protect them from financial loss in the event of cancellation due to illness.


Any cancellation must be received in writing, either by email or by post. Any applicable refund will be made by cheque and dispatched within 28 days from receipt of cancellation.

For customers who pay in full at the time of booking, a deposit will still be charged in the event of a cancellation; the deposit amount will be explained to you at the time of booking and confirmed on your booking invoice.

Disabled Access Statement – The Blackpool Resort Hotel.

Out Bookings

In the event that no room is available, we will endeavour to find suitable alternative accommodation of an equal or better standard holding the Guest's guaranteed booking.

We may sometimes due to issues beyond our control be required to switch your booking from the accommodation you originally booked to one of our other nearby accommodation options.

Introduction

At the Blackpool Resort Hotel we take the needs and equal treatment of all our guests extremely seriously. We are committed to ensuring as many of our facilities and services are accessible to all.

If during your stay you feel there is something we could do to assist you, or make your stay more comfortable, please allow us the opportunity to do so by contacting Reception.

Bookings and Pre-Arrival

For details of how to book, or how to obtain information prior to arrival, please contact us via our website or from the hotel direct 01253 411 815. Contact details can be found in the ‘Contact us’ section at the end of this document.

 

Arrival and Car Parking Facilities

Directions to the hotel, and details of local transport options, can be obtained on our website or by contacting the hotel direct. At the main entrance, access ramps have been installed to facilitate access for wheelchair users.

 

Main Entrance and Reception

Staff are available 24 hours a day, Reception Team Members are available to assist any guests who may be unfamiliar or unable to use the facilities or require assistance

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Payment of hotel bills is made at check in. Our payment systems can be set up to accept a signature instead of a PIN number for guests who have arranged this via their bank or building society.

Clipboards are available to assist any guests who have difficulty accessing the Reception desk.

Guests are advised to inform Reception at check in if they will require any assistance in the event of a fire evacuation.

 

Public Areas – General

Access around the public areas of the hotel are generally by means of level access or incorporating the use of lifts.

For reasons of fire safety, the circulation corridors of our hotels are subdivided at regular intervals by self-closing, fire resisting doors.

Bars and Restaurants

The Lanai is located on ground level and have no access concerns.

We have two accessible toilet facilities. These toilets are located on the ground floor and are clearly signed.

Table service is provided in our restaurant, bar and lounges.

A range of seating options is provided throughout our bars and restaurants, offering a reasonable degree of choice and flexibility. The television in our bar area can be set to display subtitles and these can be displayed upon request.

 

Bedrooms

 

We do not have any fully adapted bedrooms at the Blackpool Resort Hotel, some rooms are suitable for guests with limited mobility.

The dimensions and nature of the facilities available in our bedrooms may differ between rooms depending on factors such as the age, design and layout of the building.

The accessible bedrooms are mostly located close to Reception on ground floor. However, due to the design and layout of the building, your requirements are best discussed directly with a team member.

Most beds provided in our bedrooms should be 480mm in height. This is in accordance with the standards recommended in British Standard 8300:2009 ‘Design of buildings and their approaches to meet the needs of disabled people – Code of Practice’. This height is recommended as it corresponds to the seat height of most wheelchairs and, therefore, facilitates transfer between the wheelchair and the bed.

However, we appreciate that some guests may prefer a higher bed and, if given sufficient advance notice of this at the time of booking, we may be able to arrange to have the bed raised.

Unfortunately, we cannot provide mobile hoists. However, should a guest wish to bring their own mobile hoist we can arrange to have the bed raised to accommodate its use, if given sufficient advance notice of this at the time of booking.

If during your stay you would like the bedroom furniture rearranged, or an item of furniture removed or provided, please contact Reception and we will do our utmost to assist.

The flooring in bedrooms is short pile carpet.

Televisions with a remote control are provided in all bedrooms. These televisions have the facility to display subtitles. 

Fire evacuation procedures are displayed on the back of the bedroom door. Guests are reminded to inform Reception if they would require any assistance in the event of a fire evacuation.

In accordance with our policy and government guidelines, all of our hotel bedrooms are No Smoking.

 

Bathrooms

All our bedrooms have en-suite bathrooms.

Soap is provided in soap dispensers.

Bathmats can be provided upon request.

Blackpool Resort Hotel Pet Policy

 

To bring a pet or guide/assistance dog to the hotel, guests must inform the hotel in advance while making their reservation, and specify the breed and weight of their pet.

 

The hotel will allocate a room based on the occupancy requirements, and guests must ensure that their dog is not taken into any other hotel bedrooms besides the one assigned by the hotel.

 

The hotel accommodates dogs up to a maximum weight of 10kg, and charges £25.00 per dog per stay, except for guide/assistance dogs.

 

If the dog causes any stains or damages during the stay, the owner/guest must pay for the cost of repair or replacement of furniture.

 

To avoid disturbing other guests staying at the hotel, owners/guests must control any noise made by their dog.

 

The hotel reserves the right to review its accommodation policy if operational issues arise. Dogs must not be left alone in any room at any time, and must be well-trained.

 

Staff are not authorized to care for dogs, such as feeding or walking. In public areas, dogs must be kept on a leash, and are not allowed in any food or beverage areas, except for guide/assistance dogs.

 

Guests are responsible for immediately cleaning up any deposits left by their dog. Working guide/hearing dogs are welcome, and no charges are applicable for them.

HOTEL PROPRIETORS ACT 1956

Loss of or Damage to Guests' Property

Under the Hotel Proprietors Act 1956, a hotel proprietor may in certain circumstances be liable to make good any loss of or damage to a guest's property even though it was not due to any fault of the proprietor or staff of the hotel.

This liability however-

(a) extends only to the property of guests who have engaged sleeping accommodation at the hotel;

(b) is limited to £50 for any one article and a total of £100 in the case of any one guest, except in the case of property which has been deposited, or offered for deposit, for safe custody;

(c) does not cover motor-cars or other vehicles of any kind or any property left in them, or horses or other live animals.

This notice does not constitute an admission either that the Act applies to this hotel or that liability there under attaches to the proprietor of this hotel in any particular case.

Complaints Procedure

At Blackpool Resort, we strive to provide the best possible experience for our guests. We value your feedback and take all complaints seriously. To ensure your complaint is handled efficiently and effectively, It’s always best to raise issues as soon as possible whilst with us to enable the team to rectify and ensure your stay is the best it can be, however if you have returned home and would prefer to raise a formal complaint for acknowledgement by management we have established the following complaints procedure:

 

Written Complaints:

All complaints should be made in writing to:

Email: hello@blackpoolresort.co.uk

 

Complaints by Letter:

Alternatively, complaints can be made by letter addressed to:

Blackpool Resort

1 Reads Avenue

Blackpool, FY1 4BW

Attention: Management

 

Complaint Acknowledgement:

Once we receive your complaint, we will acknowledge receipt within two working days. Please ensure you provide your contact information and any relevant details regarding your complaint.

 

Complaint Investigation:

Our management team will thoroughly investigate your complaint, taking into account all the necessary information and any supporting evidence you may have provided. We aim to complete the investigation within 14 days of receiving your complaint.

 

Resolution and Response:

After completing the investigation, we will provide a written response to your complaint. Our response will outline the findings, any actions taken, and any resolutions or compensatory measures we propose.

 

Privacy and Confidentiality:

We understand the sensitivity of personal information and will handle your complaint with strict confidentiality. We will only share details relevant to the investigation and resolution process.

 

Please note that while we aim to resolve complaints within 14 days, more complex issues may require additional time. We appreciate your patience and understanding during the complaint handling process.

 

At Blackpool Resort, we value your feedback and are committed to continuously improving our services. Your complaints play an essential role in helping us identify areas for enhancement and ensure a better experience for all our guests.

Damage Deposit

When booking with us, you agree to adhere to the terms of our damage deposit policy.

A damage deposit of £100 will typically be charged and securely held upon booking a room. This deposit serves to cover any expenses related to excessive cleaning, damages, missing items during your stay, or any loss of income incurred if we must temporarily close a room for repairs, maintenance, or cleaning due to your stay. 

Please note that additional charges may apply if the costs for excessive cleaning, damages, or missing items exceed the deposit amount. We aim to provide photographic evidence, estimates, and invoices for any work undertaken as needed.

 

While charges are seldom necessary, it's important to maintain a standard of cleanliness and care expected of all guests. Guests are responsible for any expenses associated with repairing, replacing, or cleaning beyond standard requirements, including costs resulting from smoking in designated non-smoking properties, which may involve cleaning curtains, carpets, upholstery, and loss of income due to room closure for airing and additional cleaning.

Smoking inside the hotel is strictly prohibited to avoid additional charges.

Upon checkout, the room will be inspected, and any charges for damages, missing items, or excessive cleaning will be communicated to the guest. Please report any breakages promptly to allow for replacement items to be sourced before checkout. If the room becomes un sellable due to unreported missing items, additional charges may apply for the period it remains unavailable. We also reserve the right to impose additional charges if relocation of the next guest is necessary due to property conditions, including damages, excessive cleaning, smoking, or missing items.

We aim to refund all deposits (where applicable) within 5 working days of checkout. The method of refund depends on the original payment method. Deposits paid via BACs (online banking) from a UK bank account will be refunded via BACs to the same UK bank account. Deposits paid by debit or credit card will be refunded to the original card. Refunds to cards other than the one used for the original payment are not feasible.

In the event of damage deposit deductions, we will inform you of the charges and refund or invoice any difference accordingly. Evidence of damages, such as photographs or reports from our staff, will be provided upon request.

 

Additional Information

Registered Assistance dogs are welcome at the Blackpool Resort Hotel.

Where there are bedrooms above the ground floor, the fire evacuation procedure may involve wheelchair users being directed to a safe refuge in the first instance.

Unfortunately, we cannot offer personal care. Where personal care is required, we recommended that guests contact their own local social services who may be able to advise them of approved care services local to the hotel.

Should you require assistance during your stay please contact Reception and our Team Members will be happy to do all that they can to assist.

Enjoy your stay with us at the Blackpool Resort Hotel – please remember we are here to help.

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